Koilee/Carlo Romano is a solo traveler visiting Oniontown, spending her day shopping for souvenirs and exploring the city's landmarks. Exhausted, she checks into a hotel and enjoys the best sleep of her life—unaware that the hotel receptionist plans to steal all her money, backpack, and shopping bags while she sleeps. The next day, Koilee/Carlo Romano wakes to discover that not only has she been robbed, but the building is being demolished to make way for a new Scooperia. Stranded in a foreign city with no money or even an identity, Koilee/Carlo Romano is desperate. Just then, Papa Louie—the owner of the Scooperia—offers her a lifeline. He hands her a uniform and offers her a job at his new restaurant. Though initially hesitant, Koilee/Carlo Romano has no other choice but to accept. Now, you take control of Koilee/Carlo Romano as she embarks on her new adventure in Papa's Scooperia.
At the end of the game, Papa Louie returns to the Scooperia and calls for Carlo/Koilee’s attention. He gestures toward a police car parked outside, where Guy Mortadello, the man who rented them the room, is sitting in the back seat. With a reassuring smile, Papa Louie hands them the items Mortadello had stolen and presents them with a special gift: a golden cookie and an ice cream scoop.
The Order Station is the starting point in Papa’s Scooperia. Customers approach the counter, and when ready, you take their order, whether in person, from the Dining Room, or via the Delivery Phone. While you prepare the order, the customer waits in the Pick-Up line. Sometimes they’ll interact with lobby decorations or stand patiently (or angrily). If you take too long to complete an order, you’ll lose points from impatient customers. Once you finish the order, the customer scores it, and their reaction affects your points and tips. Positive reactions result in higher tips and progress, while negative reactions can reduce stars or tips.
At this station, you select one or more dough flavors based on the customer's order. After carefully scooping the dough, mixables appear, allowing you to drop the scoop into a bin to blend them. Once mixed, the dough is sent to the Bake Station. Doughs available in the game include:
There are many mixables to add to the dough, such as Chocolate Chips, Peanuts, White Chocolate Chips, Yum n' Ms, Toffee Chunks, and more, which are unlocked progressively. As you progress, you'll unlock more doughs and mixables, adding variety to your customers' orders.
At the Baking Station, you bake the cookies in the oven. Once baked, you drag them to one of the three plates below. If an order requires multiple cookies, the plate will expand to hold up to three, which is the maximum a customer can order in Papa’s Scooperia.
At the Build Station, you scoop ice cream into cookies and then add toppings and syrups.